Refund Policy

Last updated: August 1, 2026

1. Our Money-Back Guarantee

If we cannot retrieve registration data for the Chinese company you request, you get a 100% refund. No questions asked.

2. When Refunds Are Issued

You get a full refund when:

• No data found: We cannot locate the company in the official Chinese business registry.
• Data source unavailable: The official registry is temporarily down and we miss the 12-hour delivery window.
• Incorrect information: The report contains wrong registration details because of an error on our side.

3. Refund Process

Here is how refunds work:

• If we cannot retrieve data for your request, we will email you to let you know.
• Refunds go back to your original payment method (Stripe, PayPal, or CREEM).
• Processing usually takes 3 to 5 business days from the day we start the refund, depending on your payment provider.
• You do not need to file a separate request. We issue the refund automatically when data cannot be retrieved.

4. Successfully Delivered Reports

If your report was delivered but you are not satisfied, email us within 7 days of receiving it and explain the issue. We will work with you to make it right. This may mean extra information, a correction, or a partial refund.

5. Reasons Data May Not Be Found

Here are common reasons we cannot find a company’s data:

• The company name provided is misspelled or incomplete
• The company is not officially registered in China
• The company’s registration has been cancelled and removed from the active registry
• The registration number provided is incorrect or belongs to a different company

Tip: Adding the full and correct company name (in Chinese if possible) and the Unified Social Credit Code greatly improves the chances of a successful search.

6. Contact Us

Questions about a refund? Email us at:
[email protected]

We reply within 24 hours.